Terms & Conditions

Terms and Conditions

Acceptance of your order and the completion of the contract between us (A.E. Burt & Co Ltd Ltd) and you (the customer) will take place once the goods have been paid for in full and dispatched by us.  Any email, order confirmation or other electronic acknowledgement by us of receipt of an order or payment does not constitute acceptance of your order.  In the event that there are any errors regarding price or description, we reserve the right to notify you as soon as possible and give you the option to proceed with this revised order at the correct price/description or to cancel the order.  In these circumstances, upon cancellation, your credit/debit card will be refunded in full.

This website is based on business to business sales and are bound by the sale of goods act when applied to selling to a business.

Briefly you can see below the contract terms based on the Sale of Goods Act.

PAYMENT

We accept online payment by credit/debit cards in a secure environment using a reputable provider to process online payments.  We do not hold your credit card details - when payment is made over the telephone these details are keyed directly into the terminal and are not recorded in any way.

ORDERS

When you place an order we require your name, address, email address, credit/debit card number and card expiry date.  Without this information we will not be able to process or notify you of acceptance of your order.  A contact telephone number is also required in case we need to contact you regarding your order or delivery.

DELIVERY

All delivery dates are given in good faith and do not form any part of the contract between us.  We do not recommend the booking of fitters or timing of the works until you have the goods in your premises.

COLOURS AND SPECIFICATIONS

Representation of colours online is as accurate as photographic and electronic processes will allow.  Samples of all our products are available and we would recommend that you request a free sample for accuracy of colour.  We cannot accept returns due to the wrong choice in colour or product being made.

RETURNS AND REFUNDS

We can not accept returns unless in the event of products being faulty, please inform us ASAP and in any event within 14 days, in writing.  Arrangements will be made for the return of the products and a refund issued  or a replacement will be arranged - once the product has arrived back with us and the fault is confirmed.

VAT

VAT at the current UK rate, will be charged on all orders.

LIABILITY AND INDEMNITY

We shall not be liable for any direct, special, indirect or consequential or incidental damages including loss of profit or loss of opportunity as a result of the use of or the inability to use any items that have been ordered on this website.

You agree to indemnify us and our agents, officers, directors and employees, immediately and on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of any of our terms and conditions.

JURISDICTION

These terms and conditions shall be governed in accordance with the laws of England and are subject to the exclusive jurisdiction of the courts of England & Wales.