Refund and Returns Policy

Please note this website is designed for Business to Business sales and normal consumer law does not apply.

This policy sets out the returns policy for goods or services purchased through the online store operated by Carpets2Floors.

We can only accept returns of full orders and not of partial orders. It is up to our discretion if we will accept a return and this will be based on if the order can be returned to our supplier without charge. Some items can not be returned unless faulty.

To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging. It is your responsibility to return the goods to either ourselves or our supplier. We will confirm this on request of a return.

If product is faulty we can accept returns and will replace or refund the goods.